Shipping policy

We offer free delivery on all orders to the UK mainland only. Additional charges may apply for deliveries to the Scottish Highlands and Northern Ireland.  

Small items are typically dispatched on the same or following working day as your order date. Please allow up to 4 days from order before contacting us if you have not received your parcel. 

We endeavour to repurpose as much packaging as possible, this means that your goods may arrive in a once used box, please forgive the appearance, but we are trying to do our bit for the planet!

Order lead times for large products vary. Please refer to the product page for the specific lead time. 

Items longer than 2.3m will be delivered on a curtain-sided lorry. For all products longer than 2.3m, the customer is responsible for unloading from the vehicle at the point of delivery. 

Cancelled and missed deliveries

Palletised deliveries are pre-arranged with the customer, you will be given opportunity to reschedule your delivery if required. Please note that rescheduling on the day of the arranged delivery or missing your scheduled delivery could result in a redelivery charge of £48.00 which must be paid before another delivery can be scheduled.   

Returns
Our return policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Unused.
  • In the same condition that you received it.
  • In the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you must mail your product to: 

Urban Grow UK Ltd
16a Killinghall Stone Quarry
Ripon Road
Harrogate
North Yorkshire
HG3 2BA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50.00 , we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.